how every piece of feedback wins your next job

Your profile shows verified BC reviews, communication reviews, and Google reviews in separate sections.

Bad reviews happen to good tradies. How you respond matters more than the review itself, because future homeowners are reading your reply, not just the complaint.

One thing worth knowing: every verified review on BC sits in a 7-day pending window before it goes public. You will see it before anyone else does. If you respond within that window, it publishes straight away, which means your reply goes up at the same time as the review, rather than looking like damage control after the fact.

Respond quickly. A slow response reads as indifference. A prompt one shows you are across it.

Stay professional. Don’t get defensive, and don’t get personal. You are not writing only for the reviewer. You are also writing for every homeowner who reads your profile next.

Acknowledge and offer to sort it. You can still show empathy while remaining objective about the facts. For example:

For workmanship reviews

• “Hi [client name], sorry to hear the job didn’t land the way you’d hoped. Happy to have a chat and see if there is something we can sort. Feel free to reach out on [contact].”
• “Hi [client name], I’m sorry to hear you’re not happy with the results. When we left on the day, you mentioned everything looked great, so I would love the opportunity to fix this for you. Cheers, [your name]”

For communication reviews

• “Hi [client name], I tried calling to arrange a site visit a couple of times this week. We are still here to help if you need. Cheers, [your name]”
• “Hi [client name], I’m sorry we weren’t able to send the quote through last week. Wish you the best with your project. Cheers, [your name]”

If it’s serious, take it offline. If there is a genuine issue, sort it privately over the phone, or organise a time to meet them in person. Once it’s resolved, you can politely ask the homeowner to update their review.

One bad review with a professional response, among fifteen good ones, is an opportunity not a loss. It’s an opportunity to show homeowners how you handle difficult situations, how committed you are to providing great service and ultimately, it shows a bit of your character which helps build trust.